www.innacityarts.com ( innacityarts at gmail dot com ) at: 2008-04-17
Time Hosted: 3 to 6 months
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Control Panel note: | 63 out of 73 Web-Hosting-Top users found this review to be helpful!
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holy s***, I had no idea so many people felt this way. ive been saying it for ever. i have a whole lot of domains i bought from them. been pulling them out of that trap one by one. their customer service is pathetic. the worst experience. i get the sense that this companies going down fast..(look at the graphs above) it says it all. i think they are going to crash & burn.
total mismanagement ... can anyone tell me how & where to transfer all my domains to a quality domain/hosting site?
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Armando ( haloodi at hotmail(dot)com ) at: 2008-04-14
Time Hosted: under 1 month.
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Control Panel note: | 97 out of 102 Web-Hosting-Top users found this review to be helpful!
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Avoid these fools..... try calling their tech support, or any other number other than sales and you'll never get a human being. i waited more than an hour and a half on hold, still no answer. don't even consider these people.........
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Matt ( savagebrothersfilms(at)yahoo dot com ) at: 2008-04-03
Time Hosted: 2 to 3 years
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Control Panel note: | 75 out of 79 Web-Hosting-Top users found this review to be helpful!
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You 'renewed' my account on 1/25/08 and charged my card WITHOUT MY PERMISSION!
I CONTACTED FINALLY VIA EMAIL & YOU CANCELLED AS YOU SAY 15 DAYS LATER!
15 DAYS IS WELL WITHIN 30 DAYS. YOU ROBBED ME. GIVE ME MY MONEY YOU THIEVES.
I WILL GIVE YOU THIS ONE LAST CHANCE TO MAKE THINGS RIGHT. REFUND MY MONEY. YOU CHARGED ME $166.80 & 15 DAYS LATER REFUNDED $26.45. HOW IS THAT NOT ROBBERY? $140 FOR 15 DAYS WHEN IT WAS YOUR FAULT THAT I WAS NOT ABLE TO CONTACT YOU DUE TO HORRIBLE HORRIBLE CUSTOMER SERVICE AND HOUR LONG WAIT TIMES ON THE PHONE!
I have tried to get ahold of you on multiple occasions. This is
the worst
> customer service experience I have ever
> encountered.
>
> 45 minutes waiting on hold via phone on 1/24/08
> 52 minutes waiting on hold via phone on 1/25/08
> 34 minutes waiting on hold via phone on 1/26/08
> I've tried to chat online, no agent came to the chat box after 40
minutes.
> I've tried to email you via the website and got the message "a
problem has
> been
> encountered"
ONCE AGAIN, LAST CHANCE. NEXT WILL BE THE BETTER BUSINESS BUREAU AND MY LOCAL POLICE STATION FOR THE ILLEGAL USE OF MY CREDIT CARD NUMBER
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( ) at: 2008-03-26
Time Hosted: 2 to 3 years
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Control Panel note: | 77 out of 84 Web-Hosting-Top users found this review to be helpful!
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I wish I had found this site before having all the problems that I have had with them lately.
During one of their recent "email issues" one of our clients told my boss about an email that was sent to me and my boss. We were both on the "TO:" line of the email. I got the email, but my boss never did. I have Exchange server getting the emails for all our staff and I could clearly see (from my own logs) that my Boss never did get that email. I immediately opened a trouble ticket with iPower and when I didn't hear from them after a few days I started to call and use the chat feature on their site. I cannot tell you how many times they told me that "someone is working on it and it will be resolved in a few hours". Finally, after two weeks, one tech support guy said "it has our highest priority on your ticket" (I was told that once before too).
Finally I got a call today from someone asking about my problem and he insisted that he couldn't research my problem. I asked if you lost this email, how many have you lost before that I didn't know about!?
After speaking with a supervisor, I'm clearly taking my business elswhere. The supervisor told me that there are many reasons why an email could go missing...but when asked what specific reason MY EMAIL went missing, he had no answer! He wasn't even willing to look into it for me. I know it wasn't the typical issues like over-limit email account, in SPAM folder, returned undeliverable, etc...It was literally LOST within the realm of iPowers servers.
I got nothing but the run-around from them and they don't seem to care if they start loosing your emails!!!
DO NOT USE IPOWER...BUT, IF YOU ALREADY ARE USING THEM, START YOUR MIGRATION TO ANOTHER HOST TODAY! ITS NOT IF, BUT WHEN IT WILL HAPPEN TO YOU!
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Jim Moore ( omegareport at mindspring dot com ) at: 2008-03-24
Time Hosted: over 3 years
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Control Panel note: | 55 out of 64 Web-Hosting-Top users found this review to be helpful!
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The reviews here are very outdated. After being with iPowerWeb for several years I have pulled all but one of my sites off (I design websites for myself and several clients) due to their atrocious (nonexistent!!!!) customer servicw.
To make matters worse, they have switched to a new cPanel (that my other hosts have had no trouble with) and they can't seem to get it right. They obviously didn't test it before shoving down our throats, so what should have taken a matter of hours to get up and running is now taking months.
I STRONGLY advise not using this host.
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Richard Rajchel ( jazzyrick(at)yahoo dot com ) at: 2008-03-20
Time Hosted: over 3 years
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Control Panel note: | 85 out of 89 Web-Hosting-Top users found this review to be helpful!
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I have been a customer of iPower for over 5 years. Soon I will no longer be a customer. My site has been down for nearly a month. I have been on the Pro Plan for 5 years as I said earlier. My CC expired, and the site went down, so I updated my billing info and the site should be up in no time right? Well in iPowers infinite genius they now tell me that I have no FREE Domain credits available on that account.....which I literally just paid for a few weeks ago.
The worst part is that they have changed their tech support handling, so when you call, not only do you sit on hold for 35-90 minutes, but when you get someone on the phone it's just an "information" person. They take all your questions and information on the phone and forward them to a tech support person that will contact you in 24-48 hours.
This tech support change has been recent as I've been dealing with iPower for years. It also seems that they are having a massive amount of problems with their transitioning all their hosted accounts to Vdeck3. See http://www.northcountrygazette.org/news/2008/03/04/ipower_destroys/. I guess there's information out there about a class action lawsuit as well.
If you have an account with iPower already I would highly recommend moving it soon, as they may no longer exist in the near future.
If you are thinking about going with iPower for hosting, I would avoid it like the plague. This is coming from a customer who was happy with they service up until a few months ago and recommended many of my associates to use them. Now I just pray that they don't have similar problems to me or many others and can transfer before there is problems.
-Richard Rajchel
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James Livengood ( jameslivengood(at)showtimeequ dot com ) at: 2008-02-14
Time Hosted: 2 to 3 years
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Control Panel note: | 86 out of 95 Web-Hosting-Top users found this review to be helpful!
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The worse customer service of any company I have worked with. Have spent 5 weeks and hours of time to move my domain
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Mark Brumbaugh ( mark(dot)brumbaugh at sbcglobal(dot)net ) at: 2008-02-12
Time Hosted: over 3 years
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Control Panel note: | 58 out of 68 Web-Hosting-Top users found this review to be helpful!
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cancelled my account without notice, deleting everything without notice. Had an expired credit card. Now I can't get them to give me an authorization code to transfer my registrar
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Hans Le Roy ( ) at: 2008-02-07
Time Hosted: over 3 years
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Control Panel note: | 50 out of 52 Web-Hosting-Top users found this review to be helpful!
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Do NOT choose iPowerweb. I was hosted with them for years and all was well, until one day things went wrong: web applications refused to work, I got PHP errors in plain HTML files, FTP account no longer working etc etc. Support was useless - they didn't even bother to actually reply to the support tickets.
I expect them to close down very soon now.
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Tech Munky ( etm at fllzb(dot)com ) at: 2008-02-02
Time Hosted: 1 to 2 years
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Control Panel note: | 99 out of 106 Web-Hosting-Top users found this review to be helpful!
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Don' t ask them to help you, it only complicates your account. Customer Service is always horrible. Billing is a joke, you get what you pay for. This company purposely messes with your account until you threaten legal action. I've been offline for 3 months, and they don't really seem to care although they "assure there are engineers working to fix my problem 24/7" I've spent over 10 business days waiting on phone hell hold, and waiting for live chat responses for hours only to complicate the issue more with no resolve. At this point I am wondering if this is a real company, they make promises they do not intend to deliver.
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Jim Mason ( jimmason at cinci(dot)rr(dot)com ) at: 2008-01-25
Time Hosted: 1 to 2 years
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Control Panel note: | 78 out of 82 Web-Hosting-Top users found this review to be helpful!
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Being that this is my first website and Ipower was my first hosting company I didn't realize how bad this company was until they forced me and my website to a new server.
The server switch rendered my site useless and I was down for over a month and I never recovered because they never fixed the problem.
it was truly a nightmare and my biggest mistake was thinking that Ipower was going to help and they never did. all the prior complaints are true. 2 hour waits were not uncommon just to be disconnected or given the run around. the tech support was ungodly.
the only thing that took me by surprise is that they did refund my money. I wan not expecting that. maybe they are realizing the hole they are in.
well, it was a wake up call. now I use Servint, It costs much more but the speed and the reliability and the tech support is top notch. If you own a website for the sake of running a business don't be foolish, not only would I avoid Ipower but I would avoid shared hosting altogether.
But I would have to say that Ipower is a true bottom feeder at this point. Do not do business with this company !
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Alan Carlson ( alan(at)carlsonpe(dot)com ) at: 2007-12-14
Time Hosted: 2 to 3 years
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Control Panel note: | 55 out of 59 Web-Hosting-Top users found this review to be helpful!
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Do not under any circumstances use Ipower. In the old days (2002-2004), Ipower was a great deal with great customer service. Now it is wait on the phone for hours only to get someone who says they can't help you, but they will create a service ticket. In the last two years, I have not had a service ticket answered in less than 3 days. Contacting billing is impossible. They do not reply to emails, or answer the phone. I have not been able to contact billing in over two years! I am now transferring my domain, I have been working on it for 9 days and still counting.
I would not use them if they paid me!
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Liberty Tsighis ( libertyt at gmail(dot)com ) at: 2007-11-27
Time Hosted: over 3 years
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Control Panel note: | 54 out of 63 Web-Hosting-Top users found this review to be helpful!
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I have hosted multiple sites with ipowerWeb for over 4 years now, and they recently updated their old platform to vdeck3.0. I have not been able to access one of my accounts for over two months and when i call the 1-866 help number I am on hold. The first time i was on hold for one hour and 10 minutes and finally had to hang up, the second time the same thing happened and I have still not been able to get ahold of anyone at customer service to gain access.
I have invested over 2.5 hours of time on the phone and have still yet to speak to anyone. I am at a standstill and am horrifyingly frustrated. I will be moving all of my accounts to a new host before the end of the year. I am thoroughly diappointed and frustrated. Who has 2 hours to wait on the phone, with no expectations set as to what i will need when i actually get to speak to someone?
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B. Hafford ( kll451(at)hotmail(dot)com ) at: 2007-11-17
Time Hosted: 6 mo. to 1 year
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Control Panel note: | 74 out of 79 Web-Hosting-Top users found this review to be helpful!
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Their poor customer service sinks the deal - make sure you search online for the many horror stories about it. We have contacted tech support by phone or online chat numerous times, and they are consistently backlogged, ignorant, and/or incompetent. Our web site has been unavailable for days at a time, with just lame excuses and no firm timeline for problem resolution. (This is on a single page web site - no commerce, no video, just some images and text. Inexcusable.) Avoid them like the plague unless you REALLY feel lucky.
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John Caughman ( big_friggin_indian(at)hotmail(dot)com ) at: 2007-11-04
Time Hosted: over 3 years
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Control Panel note: | 57 out of 64 Web-Hosting-Top users found this review to be helpful!
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I have given up on Ipowerweb !! For two weeks now, I've been sitting on hold, trying to contact SOMEONE who can come up with answers.. I've received a bunch of emails with conflicting advice, spurious changes to the accounts, while they are screwing around with changing their servers, (at least I think that's what they are doing!), and I cannot log on to my sites to upload files. They, at one time, supported FrontPage extensions, then they stopped without informing me. So I got an FTP program to do some uploading. I can't get it to work on BOTH sites -- only on ONE... They have a muddle of pages (HUNDREDS of THEM !!), in their so-called HELP site, and none of them are helpful, as all they do is direct you to ANOTHER incomprehensible page....
It's a hell of a way to run a business !!!
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Heath Buck ( info at mytechdirect dot net ) at: 2007-09-25
Time Hosted: 2 to 3 years
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Control Panel note: | 83 out of 91 Web-Hosting-Top users found this review to be helpful!
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This host could care less that you are down, especially this year. I have had a combined 1 month+ of total downtime from Jan - Sept, until I said to hell with them. With all of their troubles, I do not see how they are going to be able to stay in business much longer. Their customer no-service is a joke, anyone remember their servers getting hacked and them blaming the site owners when people were picking up trojans on ipower hosted sites? I gave them the lowest on almost everything, but I am not sure why more people didn't also give them the lowest note on Price/Cost. Sure they may be cheap, but when your down, how much is that costing you?
A few years ago, this host was pretty good, but they have fallen fast.
I have my most recent logs with them on my forum, http://mytechdirect.net/forum/viewtopic.php?f=62&t=998
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William Hollenback ( w_hollenback at hotmail dot com ) at: 2007-09-12
Time Hosted: over 3 years
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Control Panel note: | 55 out of 58 Web-Hosting-Top users found this review to be helpful!
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I don't know how they can do this and remain in business. Starting shortly after I renewed for two years the server that I an on has gone down numerous times sometimes for days and when it is up it only last for about two weeks before it is down again. They told me that they were going to move my site to another server and it started working again but two weeks later it was down. At that time they changed the IP address of the site and it took 48 hours before anyone could access the site. Then it worked for about two weeks and is now down again. After being on hold for 40 minutes the customer service person could only say that the server was down and they are working on it.
When I have sent emails to tech support when the site is down they reply the following day after the site is back up and tell me I must have a problem on my end and ask what OS and browser I use.
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Norm ( ) at: 2007-08-30
Time Hosted: over 3 years
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Control Panel note: | 92 out of 102 Web-Hosting-Top users found this review to be helpful!
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The worst customer service and technical support of any company I've ever seen. They are simply incompetent. Stay away.
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Roland van Helven ( roland dot vanhelven at gmx dot net ) at: 2007-07-25
Time Hosted: over 3 years
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Control Panel note: | 95 out of 98 Web-Hosting-Top users found this review to be helpful!
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they are known for fraudelent actions. BBB and FTC frequently have to deal with them.
max. number of files 50,000
no matter how many GB they offer your disk quota will exceed below 1GB if you have a normal website. we maxed out at 260MB. yes, MegaBytes.
they charge your credit vard as they like without further notice. it is almost impossible to get a refund.
database tables and email accounts disappear overnight. they demand 50USD for a database restore, email accounts can not be restored.
they suspend or lose entire accounts and claim not to be responsible for the loss.
if you try and transfer an account or domain name they punish you with giving you hassle all the way and charge your credit card again.
the support is non-existant. the unskilled and untrained reps can not speak proper english and only fie text blocks at you. they are not connected to any department and tell you to send emails to the support which never get answered except with automated responses. the support is very slow, repelling, and rude if you insist on resolving your issue. hotline keaves you on hold for at least 40 minutes and then hangs up on you. they lie to you, give you run-arounds.
check for "ipower complaint" with your favorite search engine and you will see...
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Bard R. Gunnerud ( baardrg(at)yahoo(dot)com ) at: 2007-06-10
Time Hosted: over 3 years
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Control Panel note: | 89 out of 152 Web-Hosting-Top users found this review to be helpful!
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Stay AWAY from IPOWERWEB. I'm not the only one. Just do a quick search online on "ipowerweb loose emails" and you will see. About a month ago now IPOWER (same company) decided to upgrade all basic accounts to their new servers, with out any warnings! So first my website goes down for about two days, then email goes down, and without knowing, I didn't know that even though I was able to log in to the webmail, no emails was acctually being recived on the server. I contact live support and they act like they have no idea the whole company is down. To make a long story short, numerous contacts with live support, and tech support level 2, which nevere replies, my email finally comes back after 1 WEEK! At a different server address which no one bothered to inform me about either. Now, ok, I got my email back and I got more space, but wait! Where are all my personal email folders?? Tech support? "oh, we had some problems moving the accounts. IF we figure it out, it will be restored. So, to break it down, they transfers all these old account to new servers, with out any warning prior, AND without even testing that it is possible. So, here I am, 1 months later, I lost 5 years worth of emails. over 2000. I move a lot so to have paper copy of every important emails has been impossible, so I got ipowerweb accoutn because they told me they had backup of all servers and I did not have to worry I would lose any of it ever. Webmail was my backup as they told it would be. Now if they had told me in advance that we have to move your account, please backup your date by this date, I would have. But I had no idea it was happening. And I put a big question by the fact that a big company like them does not test their software to transfers accounts before they do so. Hello? How hard is it to move a db table?
Conclution: They are cheap, but stay away from them. As other peoples stories will tell you, they have horrible cusomer service, and when things goes wrong, they don't care on bit!
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Lucinda ( l dot lavara(at)gmail dot com ) at: 2007-06-07
Time Hosted: 1 to 2 years
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Control Panel note: | 79 out of 142 Web-Hosting-Top users found this review to be helpful!
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By far the worst company to ever do business with on the planet, not just online.
My site came down without warning three days ago and is still down.
Customer service via chat or e mail is the same cut and paste crap, and trying to reach tech support via phone often results in over an hour on hold.
They lie, they scam, and I have submitted a report to the Better Business Bureau for their shady dealings. Sure, if I were a new customer or on a server that had no problems, I'd be pleased, but for those of us that they keep screwing around with, it is not a good place to be. It is not worth the money or the aggravation because nobody speaks English unless you begin making threats - then they put you in touch with someone that can understand what your problem is instead of making you repeat it over and over and over again even though you've typed it out as plain as day.
You need only google 'Ipower Sucks' to see that I am not alone in my plight. I have lost money already and wonder how much longer I can afford to wait until they decide they need to get off their asses and fix the server my site is on.
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John Quinlan ( john(at)ukoverload dot com ) at: 2007-05-31
Time Hosted: 2 to 3 years
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Control Panel note: | 65 out of 142 Web-Hosting-Top users found this review to be helpful!
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Ipowerweb shafted me royaly, their dns server got compromised and they blamed me for hosting a phishing scam that was still live and operational after I had cleared out every scrap of data from their servers. They refused to admit any liability, in fact they didn't reply to me at all for weeks, and then cancelled my hosting, refused to give me a refund of eleven months hosting fees, and bilked me on introducers commissions for hosting plans that I had sold through my website.
I get no pleasure from saying I told you so, and therefore if I was you I wouldn't give me the opportunity. Host somewhere else.
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coby ( coby(at)4psite(dot)com ) at: 2007-05-08
Time Hosted: 2 to 3 years
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Control Panel note: | 100 out of 182 Web-Hosting-Top users found this review to be helpful!
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Used to be a very good web hosting.
Since last year, service is bad, downtime is high. they don't deliver the 99.9%
I am really upset now as two of my servers are down for 8 days and they can't figure what to do. Just promises.... No exec calls or apology. Tons of emails and no solution.
Try to call them and you have to wait over 30 minutes to talk to human.
Even their chat live has long waiting time.
Don't touch them.
Price ok, by what the use of a site if u can't have it live ?
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Steven Quesada ( steven at datavideo-tek(dot)com ) at: 2007-02-27
Time Hosted: 1 to 2 years
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Control Panel note: | 79 out of 138 Web-Hosting-Top users found this review to be helpful!
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We have a dedicated server with ipowerweb.
Don't expect backups, or any support beyond reboots or complete reinstalls ($50).
We had a recent problem with our server, (updated that removed all logins to email PLESK) and I had to request a ticket to have them reinstall, once they reinstalled the OS, my PLESK interface was not added, so I had to request it. Once Plesk was added the license was not setup correctly. Two days later and 16 hours of my work time was wasted before the server was running.
2/25/07 a maintenance outage caused the server to go down and is still down.
The base technical support is not very helpful and they have lousy attitudes.
Go with another dedicated provider.
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Tom Wu ( ) at: 2006-12-31
Time Hosted: over 3 years
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Control Panel note: | 87 out of 163 Web-Hosting-Top users found this review to be helpful!
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Everything is good except the Perl and Mysql version are too old to support Unicode.
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Derek ( ) at: 2006-10-20
Time Hosted: over 3 years
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Control Panel note: | 181 out of 297 Web-Hosting-Top users found this review to be helpful!
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Take my numerical ratings with a grain of salt because I haven't used other hosts to compare them to. I shopped around over four years ago, and iPowerWeb easily offered the best deal I could find. One thing I really liked was the simplicity of the package, no nickle-and-diming over additional "premium" features -- the base package was full-featured and provided as much flexibility and control as possible. It's like they designed it to be the kind of web host they would want to have themselves. I haven't had a single bad experience in all this time, not even a small one. Each time I have asked a question to technical support, I have promptly gotten a good answer. No bad surprises in service or fees (but some good ones). They have upgraded the services all along, and I think the deal they offer now is way better than what I started with. I am just very comfortable with the service and the company. I'm glad this has been successful for them, hope they keep it up, and would recommend them to anyone. Yeah, I haven't used another host, but I have never been tempted to.
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Don ( Dstevic(at)gmail dot com ) at: 2006-09-21
Time Hosted: 1 to 2 years
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Control Panel note: | 175 out of 288 Web-Hosting-Top users found this review to be helpful!
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I have never been exposed to such horrible customer service. They lack any kkind of motivation to actually do any work. My web site has gone down 3 times in 2 months. Everytime, their fault and everytime I was down for 4 days.
Calling tech supports takes at least an hour to talk to someone who has no clue what to do. The live chat takes a little less time, but the same result.
I STRONGLY urge you to choose somewhere else to host.
They simply do not care.
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Rebecca ( ) at: 2006-09-19
Time Hosted: 6 mo. to 1 year
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Control Panel note: | 178 out of 286 Web-Hosting-Top users found this review to be helpful!
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This companyis the worst! There customer service is horrible, They take forever to respond, and even then cannot answer questions competently. They took over a month to get a domain registered on one site I worked on, and on another they charged my card without authorization, then took 3 months to refund, and still failed to refund full amount. Control panel is frequently down or has a glitch. Definately steer clear of these losers. F-
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RJMB ( RJMB(at)g(dot)com ) at: 2006-09-13
Time Hosted: 1 to 2 years
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Control Panel note: | 176 out of 290 Web-Hosting-Top users found this review to be helpful!
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We paid for them to re-register the domain name, and they did not do it. We lost the domain name. They had already taken our money, and we were left with no real explanation of what happeend, and an offer of a partial refund, followed by an offer of a full refund. My opinion: If you want to protect your domain name, do not use this company. Search "Ipower + problems" and you will find a lot of disgruntled customers.
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Kathy S. ( ) at: 2006-08-26
Time Hosted: under 1 month.
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Control Panel note: | 323 out of 464 Web-Hosting-Top users found this review to be helpful!
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To Whom it may concern:
Let me just say upfront, this is the only time I have ever taken the time to post a review. . . .
I spent several weeks researching Web Hosting companies and found that IPowerWeb received many accolades. Thus, I enrolled. I have had nothing but problems since then. Please read if you want an honest review.
First of all if you are using a Mac, STOP considering IPowerWeb RIGHT NOW! You will be frustrated, trust me. It seems as though, they have used "Mac" as a meta-tag to rank high in Google. This is false advertising. I am a Graphic Designer and know more than a little about Macs. The assistance I needed was in the initial set-up. The representatives that I spoke with, including a Supervisor, admitted that they "do not have any Macs there", but they have "SOME people who are familiar with them". He proceeded to tell me he has a Mac, but "because he does not have one in front of him, he isn't able to walk me through it. I do not have to tell you how frustrating this was. Not to mention the hold time was never less than 23 minutes and closer to 40. Then, not to even get anything resolved!!! I have also been disconnected a few times only to have to call back and hold again!
Even if you are working on a PC, you WILL have to wait a long time for support. So, consider yourself warned. I had read about hold time when researching but did not realize it was this bad. I think that I am an understanding person who expects to be on hold for a bit, but this really was, and is, unacceptable for a company highly ranked among their competitors. Needless to say, I canceled their service.
Honestly,
Kathy S.
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John Littleton ( JELittleton2003(at)yahoo(dot)com ) at: 2006-08-17
Time Hosted: 2 to 3 years
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Control Panel note: | 327 out of 449 Web-Hosting-Top users found this review to be helpful!
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Although I have been with iPowerWeb for three years, I'm no longer impressed with their services and I'M LOOKING ELSEWHERE.
Yes, they offer a competitively prices plan but that is their ONLY benefit. If you need Technical Support for ANYTHING, iPowerWeb is totally inadequate. Customer service is unknown in virtually all of the departments: Sales, Billing, Technical Support, Domain Services and Management. In an iPowerWeb Customer Satisfaction Survey, I responded "as long as I don't have to deal with a human being, I'm satisfied."
I have spoken with Sales people who dropped my orders, Technical Support people who know less about their system than I, Managers who acknowlege the online documentation is incorrect and do not correct it, and Billing people who treat me as if I were an inconvenient interruption in their day!
My most recent problems began when I started losing BUSINESS email. I learned from an iPowerWeb MANAGER, once SPAM filtering is turned on, it cannot be turned off. The iPowerWeb manager openly acknowledged this known bug. I tried SPAM filtering (and found it completely inaccurate) for 30 days. Even after being disabled, SPAM filtering continued to run with the email SPAM rules continuing to INCORRECTLY trash my email as SPAM. iPowerWeb has not fixed this problem, has not informed their customers and I continue to lose email.
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ken keisler ( provision360(at)msn(dot)com ) at: 2006-07-03
Time Hosted: 1 to 2 years
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Control Panel note: | 196 out of 315 Web-Hosting-Top users found this review to be helpful!
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I have used Ipower for over one year with about 80 domains.
I have the worst time with these people. The most problems come with the many passwords. I have tried to consolodate them, it has only made it worse. Now they do not work at all. When I called today to correct this situation again they would not even talk to me because I have new credit card as old one has expired thus I will never again as they say have acess to my sites I have sent them over $800 in the past year and now will charge back every purchase with them.
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Erv Lambert ( talkingchinese at yahoo(dot)com ) at: 2006-04-24
Time Hosted: 1 to 3 months
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Control Panel note: | 177 out of 319 Web-Hosting-Top users found this review to be helpful!
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I really like IPOWER as a webhost! I have had about a dozen in my life and IPOWER is the best! BUT BUT BUT, ...
I paid for multiple domain names almost 2 months ago and I have talked over 3 hours on the phone with their support team and with their billing, plus written them probably 2 dozen emails, and they refuse to give me the multiple domain names I ordered 2 months ago. Several employees said they were going to order them, then didn't. Now, Billing is questioning whether I paid for them! I have NEVER seen such unprofessionalism in my life! It is actually internet fraud, I think. I was forced into purchasing webhosting with them, which I didn't want to do but once I did I saw how good they are at webhosting, but now I still have 7 domain names, I paid for about 2 months ago, which they have not only not delivered, but continue to give me the run-around whether I have them coming or not! I have a United States postal money receipt for $66.00 to them, and emails from them claiming they received my money order, plus it's obvious they received it because they signed me up for the webhost and gave me the main domain name. But these other domain names they are giving me a run-around on. From my limited point of view, it is a scam operation on domain names! BUT a well worth it operation on webhosting! What can I say more. I want my paid-for domain names, but if I sue them for fraud, then I jeopardize losing my website with them (and I've already put hundreds of hours into it!). Plus I want them as my webhost ...
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Lorraine Boot ( kumitekid(at)comcast(dot)net ) at: 2006-04-20
Time Hosted: 1 to 2 years
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Control Panel note: | 181 out of 309 Web-Hosting-Top users found this review to be helpful!
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I had ipowerweb for two years. I paid to renew for two more years and 2 days later my site went down. I email support, reoly was I did not pay to renew. I e mailed billing, got no reply. I called and only got voice mail option, no one replyed to my messages. This went on for 3 weeks. I paid for 2 more years of service and got no service at all. I called my credit card company and got my money back . Now ipowerweb refuses to let my domain name be transfer to my new hosting service. Ipowerweb now locked my domain name like it is my fault for not paying them . They had my payment in full $168.80 and did not provide service or answer support emails . I am with out my domain name for now and the attorney general office has been contacted by me. ONLINE.Inc who does ipowerweb registrations are not getting away with their part in this mess either. Stay away from ipowerweb, watch your wallet!
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Mike Fuller ( gratefulmike68 at yahoo(dot)com ) at: 2006-02-21
Time Hosted: under 1 month.
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Control Panel note: | 166 out of 276 Web-Hosting-Top users found this review to be helpful!
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Very sorry experience. I signed up and payed for a 1yr contract. Tried to get customer service with the 24 hot line and received a recording to leave my name and number twice - did that and they never returned my calls. Tried to get email support for same issue and received only canned responses that they would get to me. Waited for 30 minutes on the chat support that never came. I have been trying to get my money refunded for a month now which according to their 30 day guarantee should be no problem. I have spent over an hour total on hold talking to 3 different people and still no refund!!!!!!! The only thing they did quickly was take my money!
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Causa Technologies ( sales at causatech(dot)com ) at: 2006-02-02
Time Hosted: over 3 years
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Control Panel note: | 176 out of 294 Web-Hosting-Top users found this review to be helpful!
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Let me start off by saying Im not here to bash this host. Im here to share my culmination of over 5 years of experience with this company. I want to make fellow webmasters and IT proffesionals who run small buisinesses aware that this provider is in trouble. There is no accountablility at this company, they grew too fast and you are never going to get any sort of "technical help" if your site is down or if your having any problems. What you will get is legions of cut and paste experts reading a scripted dialouge. That being said, lets look at the meat and potaotes of what prompted this post.
Today is 2/2/2006 I have a dedicated server with these people and I am a reseller with over 20 sites hosted with them. The dedicated server went down a day ago, and I have called and spoke with 3-4 "technicians" to get it back up. All they can tell me is they will try to "page" someone to reboot the server and then hang up. I pay $99 a month for this thing and was promised 24/7/365 monitoring.....its false. When one makes the decision to get a dedicated server they do so for reliability issues, I have clients to answer to, what do I? Bottom line. I move my accounts, I learn my lesson. Do not use these folks if you want reliable hosting and solid tech support. They will leave you hangin and not look back. I am totally at these peoples mercy right now and I have clients calling every ten minutes.
The tech guy who works in the dedicated server area actually told me that his day would be good no matter what happened once he got off of work. He honestly did not care and said there was nothing he could do to help...all he could do is send a page to some guy. When asked to speak to a Supervisior I got put back on hold for 20 minutes, after 1 hour of waiting only to find out, "He just walked out"
To make matters worse they changed a bunch of settings and protocols on their shared hosting (cpanel) servers without letting anyone know. This has completely disabled several of my clients ability to send and recive email. They have no answer and I currently have clients going on 1.5 weeks with no email service. Again, no one can tech the issue on their end, they give you cut and paste responses and there s no chain of command you can go through to escalate a problem.
I tell you these things being one of IPOWERS oldest reseller customers. I have had enough success to stay with them over the years but have also had several times like this and the honest truth is they rely on the technology too much. When everything is working well, things are fine. The moment there is an issue, of any sort, they completely fall apart.
If you want more info on any of these claims, or written proof in the form of emails let me know.
sales@causatech.com
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Rick Carson ( rick(at)infoergo dot net ) at: 2006-01-27
Time Hosted: under 1 month.
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Control Panel note: | 172 out of 303 Web-Hosting-Top users found this review to be helpful!
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iPower.com is the worst domain registrar and host I have ever encountered. My blood pressure rises whenever I have to deal with them as their customer support is massively incompetent. Try to get them on the phone and then be prepared to get cut off after an hour on hold. Happened to me several times. Their online chat is worthless as all they do for any issue is to tell you to call their tech support or billing department. They want to do everything through email which is a major hassle if you use different email addresses (say, from home and from work).
I would recommend you avoid them like the plague!
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Krinken Rohleder ( krohleder at arcionhosting(dot)com ) at: 2006-01-07
Time Hosted: 6 mo. to 1 year
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Control Panel note: | 177 out of 301 Web-Hosting-Top users found this review to be helpful!
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We hosted our customers thru Ipower as a reseller for about 1 year. Had we done a simple Google search for Ipower we would have quickly learned that Ipower is a notoriously bad company. There is more bad stuff written about Ipower than all of the other hosting companies combined. I cannot fit all of the horror stories about them into this review but image never getting though to customer support, frequent billing errors (in there favor of coarse), excessive downtime, domains not getting reregistered even after they take your money, rude and unprofessional support team, and the list goes on. Avoid them at all costs and do not trust any review site that rates them very high - they probably own it.
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mark ( stan_hembry(at)yahoo dot com ) at: 2005-12-28
Time Hosted: 1 to 2 years
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Control Panel note: | 175 out of 317 Web-Hosting-Top users found this review to be helpful!
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I'm leaving these fools and going to ixwebhosting.com's site!! Ipowerweb does not answer emails or answer the phone. NOR do they know WHAT they are doing!!.... I've had to figure things out by myself.
Ixwebhosting.com answers emails BEFORE 2 minutes is up AND the answer the phone before 3 minutes is up!!... now THIS is service!!!
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( tonya dot miller(at)volpe dot dot dot gov ) at: 2005-10-25
Time Hosted: 2 to 3 years
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Control Panel note: | 167 out of 296 Web-Hosting-Top users found this review to be helpful!
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I work in a government office. When iPower changed to their vDeck system, we were unable to utilize the control panel through our firewall. The customer service trying to resolve this issue was horrendous. I spoke with people who had so little knowledge, they did not even know what a server-side include was. They ended up telling us we could not use vDeck unless we opened a port (which we can't do).
Additionally, the phone wait times are very long, and, they use internet phone service, so there can be large gaps as the call drops in and out.
It absolutely DUMBFOUNDS me how they can stay at the top of the ratings. I used to be a fan of theirs as I also use them for various client websites, but not anymore.
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Jon T. Day ( jon dot day at sdsmt dot edu ) at: 2005-09-14
Time Hosted: over 3 years
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Control Panel note: | 258 out of 368 Web-Hosting-Top users found this review to be helpful!
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You get what you pay for. The business pro plan is about $100 a year, and you can't expect to have instant satisfaction when dealing with support. I give them a 7 because, you are getting a nice toolset and reasonable response time (~24hrs) for the price. Expect to struggle a little bit when you have issues, but be patient, because all these companies at this price model are going to be the same. Something I have noticed is that lately IPowerWeb appears to be changing it's name to IPower. There are 2 websites, 1 new (ipower.com) and 1 old (ipowerweb.com). I am wondering if it is being done to distinguish them from PowWeb a completely different company? The new website has different hosting plans with vDeck on it's unix servers than the old one which using cpanel. I get the impression that cpanel is being phased out and vdeck is still in a beta stage but is being pushed on anyone willing to switch from cpanel and giving to all new customers. I just switched this week and there are several migration issues that people should look out for. So far, vDeck recycle bin, MySQLAdmin password change, vDeck login (getting that vDeck DB down message a lot), and outgoing mail didn't work. And everytime it was worked on, the whole site was down for 24 hrs (did the case worker, go home for the day?).
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Ron D ( rondconslt at aol(dot)com ) at: 2005-09-13
Time Hosted: 6 mo. to 1 year
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Control Panel note: | 189 out of 295 Web-Hosting-Top users |
